FAQ’s
GENERAL
When should i be sending my wedding save the dates / invitations?
My recommendation is to aim for having your ‘Save the Date’ cards sent out about one (1) year in advance to the big day. This allows plenty of time for any guests having to travel from interstate or even internationally time to organise their travel arrangements etc.
For the wedding invitations themselves, allow to send them between five (5) to six (6) months before the wedding. For RSVP’s, set a deadline of at least four (4) to six (6) weeks before the wedding to allow plenty of time to finalise your guest list with Vendors etc, as well as time to arrange your ‘on-the-day’ wedding stationery, such as welcome signage, place cards, seating charts etc, should you require.
How much will it cost?
Each of my pricing proposals are created specifically for you, based upon your unique project requirements. In the enquiry forms, you’ll be asked what your budget is. I will be able to tell you straightaway whether or not your budget allows for everything you’re after or advise you of the investment that would be required.
I am always here to help, so don’t be afraid to organise a chat with me and we can run through everything together!
How many invitations should I order?
One per household is what I recommend. However, I do suggest ordering at least 10 additional invites than your guest list to err on the safe side! Trust me when I say you’ll need more invitations than you think.
Often times, there will be instances where you’ve miscounted or where some guests can’t attend, and you wish to invite other guests. Any spares that don’t get used can always be a keepsake. It can be quite costly to order only a few extra at a later date, due to the minimum print quantity requirements.
How long will it take to get my order?
Please allow between two (2) to seven (7) weeks, depending on what items you have selected. A more accurate programme will be communicated to you upon enquiry. Also note that our timings start from when you provide event stationery details (ie. wording, guest list etc). So please do reach out early should you have a short time frame.
How Will my order be Shipped?
All semi-custom and bespoke design orders will be shipped via AusPost and a tracking number will be provided to you via email.
Do you provide design proofs?
Before sending anything off to print, I will send you a digital mock-up of the final pieces for you to approve. You may change your design up to three (2) times. Any further changes will incur an hourly fee.
How much is shipping?
The price for shipping will vary depending on the size of your project, and is calculated once your event stationery pieces are completed and weighed. For domestic shipping, the average shipping cost is typically between $15 to $30. For international shipments, the price will be shown on your pricing proposal.
Can you process rush orders?
If you have a short deadline, please email us and ask if your turnaround is possible. A small fee may apply for rush jobs.
What if I need to cancel my order?
As a service based business, each of my orders are custom made. This means that as soon as you decide to proceed with me, I start work on the design. As such, should you cancel, the initial 25% deposit will be forfeited.
Due to the nature of printed wedding invitations, I do not accept returns, refunds or cancellations. Before anything is sent to print, I will confirm with you that everything is ‘good to go’.
Should there be an error with spelling / incorrect information once approval has been given, you will be responsible for the payment of re-printing.
COLLECTIONS - SEMI-TAILORED
What are stationery collections?
These are pre-designed sets of event stationery that can be semi-tailored (eg. selection of text type, color, printing method, embellishments etc). You choose the collection that you like best and select which pieces you need for your event. The collections are a more affordable and quicker option than bespoke designs, but are somewhat more limited in what changes can be made.
What can be customised on your semi-tailored suites?
The wording and colours (think ink, cardstock and envelope!) can be fully customised around your theme to suit your wedding perfectly.
As each the suites have been designed with fonts that work well with the graphic layout, only minor changes are allowed. If you would like to change the design considerably, there will be an extra cost involved.
BESPOKE DESIGNS
How does the process work?
My process is heavily focused on your experience, and I aim to make everything as seamless and stress-free as possible. I have outlined the whole process in detail for you here.
What is the lead time for bespoke orders?
The lead time for fully custom orders varies depending on how extensive your suite is and the complexity of your final designs! We will provide you with a design timeline when we send your quote, but we generally recommend placing your order 6 weeks before you want to send them, to allow for design time, printing and shipping.
‘DAY OF STATIONERY’
Can you design my ‘day of’ pieces?
For sure! I love creating cohesive wedding pieces.
I can design all your coordinating items so everything is consistent from the moment your guests are invited to when they arrive at the ceremony.
When should I place my order for my ‘day of’ pieces?
I suggest placing your order at least three (3) months prior to your wedding or event. This provides us with plenty of time to discuss your ideas, as well as design each of your required pieces.
What types of signage do you offer?
Almost anything goes! I love working with a variety of mediums and offer foamboard, acrylic and even cotton linen signage. If you have something particular in mind, please send through an enquiry.